Operations Manager

Job Description

About Us:

We are launching a boutique, high-end glamping hotel offering an exclusive blend of nature and luxury. Starting with 10 rooms, one restaurant, one bar, and a pool, our facility is designed to accommodate up to 40 guests at full capacity. Over the next 18 months, we plan to expand to 23 rooms, scaling both infrastructure and team. We aim to offer a four-star guest experience in a serene, natural environment.

Job Summary:

We’re looking for an experienced and hands-on Operations Manager to oversee all aspects of our glamping resort's daily operations. This role is ideal for someone passionate about hospitality, team leadership, and guest satisfaction, with the ambition to grow into a Resort Manager role as we scale.

Key Responsibilities:

Ensure compliance with health, safety, and hospitality standards

Report on operational performance and recommend improvements to management

Monitor budgets and expenses, ensuring cost-effective operations

Develop staffing schedules and handle recruitment and performance evaluations

Implement and refine operational procedures to improve efficiency and guest experience

Maintain high standards of cleanliness, safety, and comfort across the resort

Oversee guest check-ins/check-outs and ensure exceptional service delivery

Lead and supervise a team of approximately 15 staff across housekeeping, gardening, front desk, and maintenance

Manage daily operations, including restaurant, bar, pool, and room services

Requirements:

A passion for delivering premium guest experiences

Ability to adapt in a fast-paced, growing environment

Strong organisational, communication, and problem-solving skills

Proven ability to lead and motivate cross-functional teams

Minimum 3–5 years of operations or hotel management experience, preferably in boutique or luxury settings

Bachelor’s degree in Hospitality Management, Business Administration, or related field (or equivalent experience)

Desirable:

A proactive mindset and willingness to grow with the business

Familiarity with hospitality systems and reporting tools

Previous experience in glamping, resort, or eco-lodge operations
 

This role has the potential to transition into a Resort Manager position as we scale from a 10-room to a 23-room facility.

Skills/Qualifications Required

Operations Manager

Salary

Not Stated

Full-Time / Part-Time?