Job Description

As the Front Office Manager, you'll play a key role in ensuring exceptional guest experiences, resolving concerns efficiently, and fostering a motivated, high-performing front office team.

What you’ll be doing:

• Contribute to marketing initiatives and represent the hotel in community engagement activities
• Ensure health, safety, and hygiene standards are met at all times
• Drive staff training and development to maintain service excellence
• Collaborate with leadership to enhance guest satisfaction, optimize room revenue, and manage department financials
• Develop staff schedules aligned with business demands
• Support operations during busy periods and ensure smooth communication between departments such as Housekeeping
• Promote hotel services and amenities while collecting guest feedback and handling complaints in a timely, professional manner

  What we're looking for

• Fluent in English; additional language skills are a plus
• Degree or diploma in Hospitality Management or a related field
• Excellent interpersonal and communication skills
• Solid understanding of financial reporting, budgeting, and revenue management
• Strong leadership abilities with proven team management and motivational skills
• Demonstrated success in improving profitability and guest satisfaction
• At least 5 years of experience in a senior front office leadership role within a luxury hotel or resort

What we offer

At Hilton, we’re dedicated to creating a rewarding work environment. In this role, you’ll receive a competitive salary, a comprehensive benefits package, and access to ongoing training and career development. Located on the beautiful Denarau Island, our Fiji resort offers the perfect blend of island living and professional growth, with plenty of opportunities to enjoy the outdoors and experience the local culture. We prioritize employee wellbeing through various health and wellness initiatives.

About us

Nestled on Denarau Island just 20 minutes from Nadi International Airport, Hilton Fiji Beach Resort & Spa combines contemporary comfort with the warmth of traditional Fijian hospitality. With stunning beachfront views and lush tropical surroundings, our resort is a sought-after destination for both families and couples looking for relaxation and adventure.

Ready to Join Us?
Apply now and become a valued part of the Hilton family in Fiji.

Skills/Qualifications Required

Front Office & Guest Services

Salary

Not Stated

Full-Time / Part-Time?