Job Description

About Us

IHG Hotels & Resorts is one of the world’s top hotel companies, with a global team of approximately 350,000 colleagues across more than 100 countries. Together, we bring our purpose—True Hospitality for Good—to life, helping guests create lasting memories.

Situated along Victoria Parade, Holiday Inn Suva is ideally located just minutes from major banks, embassies, regional headquarters, and historic government buildings. Our bright, modern guest rooms offer high-speed internet and private balconies. Guests enjoy flexible meeting spaces with ocean views, a 24-hour Business Centre, and a variety of dining options—from casual meals at Sirocco Restaurant to open-air pizzas at Bati ni Wai. The Tapa Lounge Bar and our pool deck provide the perfect spots to unwind with live music or a cold drink while watching the sunset.

Your Day to Day:

As a Lobby Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role is to create a warm, engaging, and professional environment in the hotel lobby, ensuring guests feel welcomed, informed, and well cared for. You will represent the hotel’s brand and service standards while actively supporting smooth arrival and departure experiences.

Key Responsibilities

Guest Engagement & Welcome Experience

• Escort guests to check-in desks, elevators, or other areas when required.
• Recognize and assist VIPs, long-stay guests, and those with special needs.
• Offer proactive assistance with directions, hotel details, and general inquiries.
• Warmly greet and acknowledge all guests upon arrival.

Lobby Oversight & Ambience

• Observe guest flow and behavior to ensure comfort, safety, and order.
• Ensure furniture, signage, and promotional materials are tidy and up to date.
• Maintain a clean, organized, and inviting lobby environment.

Support to Guest Services

• Support minor errands and service recovery initiatives when needed.
• Report guest feedback, concerns, or unusual incidents to the Guest Experience Supervisor or Duty Manager.
• Direct guests to transportation, dining venues, and local attractions.
• Assist the Front Desk and Concierge teams during peak periods.

Brand & Service Representation

• Anticipate guest needs and provide thoughtful suggestions or solutions proactively.
• Uphold Holiday Inn’s service standards and professional appearance at all times.
• Promote hotel facilities, dining outlets, and ongoing events to guests.

Qualifications & Skills

• Able to work varied shifts, including evenings, weekends, and holidays.
• Well-groomed with a professional attitude.
• Cultural sensitivity and comfort in interacting with international guests.
• Excellent communication skills with a warm and approachable personality.
• Previous experience in guest-facing roles in hotels, retail, or events is an advantage.
• Certificate or Diploma in Hospitality, Tourism, or Customer Service preferred.

Key Competencies

• Team-oriented and supportive
• Attention to detail in public areas
• Proactivity and guest anticipation
• Effective communication and listening
• Warm, welcoming presence

What we offer

Join our extraordinary world and be part of a workplace where you can be yourself, contribute your ideas, and grow both personally and professionally.

In return, you’ll enjoy:

• Ongoing learning, development opportunities, and career growth support
• Generous staff discounts at Holiday Inn Suva
• Exclusive colleague discounts across IHG properties on rooms, dining, and more
• Medical and term life insurance coverage
• Paid exam leave
• Paid birthday leave
• A competitive salary

Your IHG journey will be backed by lifelong learning programs, recognition for career milestones, and the transfer of entitlements as you advance within the IHG network.

How to Apply

Submit your resume here:

Skills/Qualifications Required

Front Office & Guest Services

Salary

Not Stated

Full-Time / Part-Time?