Instant Services Agent

PART TIME

Job Description

🌏 Join One of the World’s Leading Luxury Hotel Brands

IHG® Hotels & Resorts is a global hospitality leader, delivering True Hospitality for everyone. As proud ambassadors of the InterContinental® brand, we’re committed to creating exceptional experiences for our guests and that begins with people like you

 

👤 About the Role

As an ISC Agent, you’ll be the resort’s communication hub handling guest requests and internal coordination with efficiency, courtesy, and professionalism. You’ll play a key role in delivering seamless guest service from behind the scenes.

 

📋 Your Day-to-Day Responsibilities

  • Handle daily reports, check staff rosters, and assist with room release tracking
  • Maintain a clean and organized work environment
  • Demonstrate knowledge of our loyalty programs and guest recognition standards
  • Work closely with Engineering, Housekeeping, and Front Office to resolve requests
  • Ensure emergency protocols and communication standards are followed
  • Update guest info, phone lists, and room status in Opera PMS
  • Maintain privacy standards and log lost property properly
  • Support guests with international calling and directory inquiries
  • Coordinate wake-up calls and emergency paging
  • Log guest requests and ensure timely follow-up
  • Manage all incoming/outgoing calls efficiently and courteously

Skills/Qualifications Required

✅ What We’re Looking For

  • Prior experience in guest service or a hotel environment is an advantage
  • A team player with the ability to work independently
  • Flexible with night, weekend, and holiday shifts
  • Calm under pressure and highly attentive to detail
  • Tech-savvy with strong multitasking and administrative skills
  • A Hospitality or Tourism qualification
  • Excellent spoken and written English communication skills
  • Strong understanding of HUBOS & Opera PMS systems

 

🎁 What We Offer

  • A positive, inclusive culture that supports wellbeing and growth through our myWellbeing framework
  • Uniform provided + excellent training and development programs
  • Global hotel discounts across the IHG portfolio
  • Paid birthday leave, paternal leave & community service leave
  • Competitive salary and medical + life insurance cover

 

🌈 Why Work with Us?

At IHG, we celebrate diversity, foster inclusion, and empower people to thrive. Whether you're passionate about service, tech, or hospitality leadership we provide the room you need to grow, belong, and make a difference.

Salary

Not Stated

Full-Time / Part-Time?

PART TIME